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We want you to be completely satisfied with your purchase. If you're not happy, we offer a straightforward 30-day returns policy.
30 Day Returns Window
From date of purchase - no questions asked
To be eligible for a return, your item must meet the following conditions:
The customer is responsible for paying the return postage costs. We recommend using a tracked delivery service to ensure your return arrives safely. Geo Tracks Go is not responsible for items lost or damaged in transit during the return process.
The following items cannot be returned for a refund:
We'll confirm your return eligibility and provide a returns authorisation number
Pack the item securely with all original contents and ship using tracked delivery (at your cost)
Once inspected, your refund will be processed within 5-10 working days
Processing Time: Refunds are processed within 5-10 working days after we receive and inspect your returned item.
Refund Method: Refunds will be issued to the original payment method used at checkout.
Partial Refunds: If an item is returned with missing accessories or damaged packaging, a partial refund may be issued.
Original Shipping: Original shipping costs are non-refundable unless the return is due to our error.
If you receive a faulty or defective item due to a manufacturing defect, please contact us immediately. For manufacturing defects identified within the warranty period, we will:
Please refer to our Warranty Policy for full details on what constitutes a manufacturing defect.
Contact our support team with your order number and we'll guide you through the process.
[email protected]